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Terms in user experience industry

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Company: SAP

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Created by: christine

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A predefined measure that is used to track performance of a strategic goal, objective, plan, initiative, or business process. A KPI is evaluated against a target. An explicit and measurable value taken directly from a data source. Key performance indicators (KPIs) are used to measure performance in a specific area, for example, revenue per customer.

Domain: Quality management; Category: Six Sigma

Unaprijed definirana mjera koja se koristi za praćenje uspješnosti u postizanju kakvog strateškog cilja, plana, inicijative ili poslovnog procesa. Ključni pokazatelji uspješnosti se procjenjuju u odnosu na ciljanu vrijednost. Eksplicitna i mjerljiva vrijednost preuzeta izravno iz izvora podataka. Ključnim pokazateljima uspješnosti se mjeri učinak u određenom području, primjerice prihod po kupcu.

Domain: Quality management; Category: Six Sigma

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